RETURN POLICY
You acknowledge that the Products are made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you.
You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.
If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.
If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.
You must return the Products to us as soon as possible, in the same condition in which you received them, and at your own cost including shipping costs and risk.
The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you by law.
PAYMENT TERMS
Payments shall be made by any of the current form of payment accepted, at this time, PayPal. You represent, warrant, and undertake that all details you provide to us for the purpose of purchasing our Services will be correct; that the credit charge or debit card which you use is your own, and that there are sufficient funds or credit facilities to cover the cost of any products.
PRINTING, SHIPMENT AND DELIVERY SERVICES
Upon receipt of an Order, we connect independent local printers in our global network. Based on the shipping address set out in an Order, we allocate the Order to a local printer based on geographical location, machine capabilities, available capacity, and other factors we deem relevant. Orders that include more than one category of Products may be produced at different print facilities (such as due to capabilities, capacity and delivery address) and may, therefore, be delivered separately.
We will stipulate an estimated delivery time. We will use all reasonable efforts to ensure that the Products are delivered within the estimated timeframe but shall not have any liability towards you if the Products are delivered later. We will notify you as soon as we become aware of circumstances that may cause substantial delays.
The Products will be sent by regular post unless otherwise agreed for each Order. Irrespective of the shipping method, we have the right to choose another carrier or shipping method, provided that such carrier or shipping method offer similar delivery quality and delivery time.
If tracked delivery is chosen for the Order (if available), we shall bear the risk of loss and damage to the Products during transportation. If non-tracked delivery is chosen for the Order, the Products will be deemed delivered and title and risk of loss transferred to you upon our delivery of the Products to any common carrier.
We are not obliged to find the correct address for the delivery. If we were not provided with the correct address, and there are multiple residents on that address, we will use reasonable endeavors to deliver, but cannot guarantee the delivery of the Products to the correct recipient. You are responsible for performing customs clearance of the Products and for payment of the customs (if any).
If you can substantiate that your Order is lost in transit which is due to the carrier of a tracked delivery, then we will, at our sole discretion and subject to our investigation, reship the Order. Any claims must be submitted no later than 30 days after the estimated delivery date. We will reserve the right not to reship any Order if tracking information of the carrier indicates the Order is duly delivered, even though you claim the Order has not been received. In that case, any replacement may have to be at your own costs.